We are dedicated to making sure you know how to best use your fancy new engagement tools and provide you with the training needed to get you on your way.
We offer three levels of ongoing support to our clients. Each level is designed to provide an appropriate level of support to an organization as it innovates on new and exciting ways to connect individuals with a broader, stronger environmental movement.
With a support contract, you empower your staff to be able to request support and receive support in a timely manner without having to ask for budget approval first. This will improve your effeciency internally and provide more predictability in terms of budgeting for support. Additionally, support revenue ensures that we can dedicate staff resources to respond to support requests faster.
Core Support - $2,500/yr
For our clients who are basic users of Groundwire Consulting's solutions and expect to need occasional ongoing support, minor system changes, refresher training or advice. Core support is appropriate for smaller organizations whose technology and strategy needs are not changing quickly. Core support includes up to 16 support tickets.
Advanced Support - $4,750/yr
For organizations who are growing and/or rapidly evolving their program work and need ongoing integration planning, implementation and technical support to be successful. Advanced support is appropriate for growing mid-sized organizations who are digging deep into new technology and need strong post-project support to adopt new tools and business practices. Advanced support includes up to 32 support tickets.
Full Engagement Support - $9,000/yr
For our larger clients who have fully integrated solutions and require a technology partner to be at their side every step of the way. This package includes a generous amount of strategy consulting, ongoing training and technical implementation resources to support active campaigns and ambitious engagement strategies. Full engagement support includes up to 64 support tickets.
What exactly is a "support ticket"?
One support ticket equals about an hour of our time providing support. We won't deduct a support ticket if your request takes less than 15 minutes. We don't say a ticket is exactly an hour because sometimes we will take longer and sometimes it will take a little less. On average a ticket will equal about an hour of our time. We think this is a great way of tracking how much support you use in a year.
For more information or to sign up, email our Support & Training Manager, Rachel King or contact her directly at (425) 460-9417.